Troubleshooting Videos

Depending on your issue, a troubleshooting video may be just the information you need for a fix.

Check out the videos below for more information.

Remote Controls & How to Replace Batteries Videos

It’s a good idea to change the batteries at the same time you change the batteries in your smoke and carbon monoxide detectors each year.

A gas fireplace receiver (located in the unit) is a battery powered backup power supply that can light your gas fireplace with the push of a button in the event of a power outage.

Proflame Remote Battery Change

How to change the batteries in a Regency gas fireplace Proflame remote control and receiver.

Proflame 2 Remote Operation

How to operate the Proflame 2 remote control with a Regency gas fireplace.

Proflame Remote Operation

How to operate the Proflame remote control with a Regency gas fireplace.

FireGenie Remote Operation

How to operate the FireGenie remote control for Regency gas fireplaces.

Proflame II Remote Grandview G800

How to operate the Proflame 2 remote control that is included in the Regency Grandview G800 series of gas fireplaces.

LRI / HRI Receiver Battery Replacement

How to replace the remote receiver batteries in your Regency Liberty LRI or Horizon HRI series gas insert with Vignette front (LRI4E, LRI6E, HRI4E & HRI6E).

Wall Mounted Receiver Battery Replacement

Replacing the batteries in your wall mounted remote receiver for Regency gas fireplaces.

Pilot Light Videos

Your pilot light may have been turned off during the summer months to conserve energy or reduce the amount of heat generated inside your home.  These videos will help you relight the pilot light.

How to Engage Continuous Pilot Mode on Regency Bellavista® B36/B41XTE Gas Fireplaces

How to change from electronic ignition mode to continuous pilot mode on Regency Bellavista XTE gas fireplaces.

Pilot Mode - CE Units with Safety Screen

How to set your Regency CE Series, clean face gas fireplace to continuous pilot mode from electronic ignition mode.

Pilot Mode - HZ40E / HZ30E Gas Fireplaces

How to switch from electronic ignition mode to continuous pilot mode on Regency Horizon HZ30E and HZ40E gas fireplaces.

Pilot Mode - LRI/HRI Gas Insert with Low Profile Faceplate

How to switch from electronic ignition mode to continuous pilot mode on Regency Liberty LRI and Horizon HRI Gas Inserts.

Pilot Mode - LRI/HRI Gas Insert with Low Vignette Front

How to set your Regency Liberty LRI or Horizon HRI series gas insert to continuous pilot mode from electronic ignition mode (LRI4E, LRI6E, HRI4E & HRI6E).

Lighting the Pilot: Fireplaces with a Piezo Igniter

How to light a piezo style pilot light on Regency gas fireplaces.

Lighting the Pilot for Fireplaces with Direct Spark Ignition

How to light a pilot light on Regency gas fireplaces using a direct spark ignition system.

How to Clean Fireplace Glass Videos

A white-grey film build up can obstruct the view of your beautiful Regency flames. This film build up is completely normal and happens from minerals in the fuel (such as sulfur and calcium) depositing on the glass during regular combustion. If this film is not cleaned, it can permanently damage the glass.

Walnut Creek Fireplace can help with recommending a safe, non-scratching glass cleaner which is sold in our store.

Glass Cleaning - Fireplaces with Louvers

How to clean the glass on Regency gas fireplaces with louvers.

Glass Cleaning - B36XTE with Vignette Front

How to clean the glass in your Regency B36XTE or B41XTE gas fireplace with Vignette front.

Glass Cleaning - B36XTCE with Safety Screen

How to clean the glass of your Regency CE Series Gas Fireplace (B36XTCE, B41XTCE, HZ33CE & P33CE).

Glass Cleaning - LRI/HRI Gas Insert with Vignette Front

How to clean the glass of your Regency Liberty LRI or Horizon HRI gas insert with Vignette front (LRI4E, LRI6E, HRI4E & HRI6E).

Glass Cleaning - LRI/HRI Gas Insert with Low Profile Faceplate

How to clean the glass on Regency Liberty LRI and Horizon HRI series gas inserts (LRI4E, LRI6E, HRI4E & HRI6E).

Handling & Cleaning Stainless Steel Faceplates and Glass

How to safely handle, remove and clean Regency gas fireplace stainless steel faceplates and glass doors on Regency contemporary gas fireplaces.

Removal and Cleaning of Glass Door HZ139EB

How to remove and clean the glass door for the Regency Horizon HZI540E & HZI390E fireplace gas inserts.

Removal and Cleaning of Glass Door

How to remove and clean the glass door for the Regency Liberty L540E & L390E gas fireplace inserts.

Regency City Series Installing and Removing the Firebox Glass

How to remove and reinstall the firebox glass panels for a seamless glass finish. Applies to Regency City Series single sided, two sided and three sided gas fireplaces.

Regency City Series Installing and Removing the Glass Safety Barrier

How to install and align the glass safety barrier for a seamless glass finish. Applies to Regency City Series single sided, two sided and three sided gas fireplaces.

Regency City Series Installing and Removing the Firebox Glass

How to remove and reinstall the firebox glass panels for the Regency City Series New York View 72 gas fireplace.

Regency City Series Installing and Removing the Glass Safety Barrier

How to install and align the glass safety barrier for a seamless glass finish for the Regency City Series single sided New York View 72 gas fireplace.